Debugging Device Manager Issues

Admins may encounter and then debug the following Live Platform Device Manager issues:

■

Devices are not Displayed because Insufficient Endpoints are Licensed

■

Devices are not Displayed Due to Endpoints Allocation per Service Provider

■

Device Manager can't Pull Firmware Files from AudioCodes ShareFile

■

Device is Displayed as ‘Disconnected’

■

Device Does Not Get the .CFG Configuration File

■

Missing Certificates - Device Can’t Access Manager as it's using HTTPS